The Difference is trained Sales Agents empowered by our Echo™ call center technology!
CallAssistant manages more than 5 million interactions a month on behalf of clients across financial services, media, health care, public sectors and other customer centric verticals. With a decade of telemarketing experience, CallAssistant is a "must experience" call solution for any organization.
Echo™ is a patented technology (US patent 7,640,510 B2) from CallAssistant that allows our Call Agents to deliver a perfect presentation every time. The following are the benefits for clients using telemarketing services from CallAssistant:
- Valuable information will be delivered every time to consumers. No miss quoting: rates, figures, statistics, offers or incentives.
- Accurate, up-to-date information every time.
- Clear, pleasant, and consistent speech that never sounds prerecorded or automated.
- Firms no longer need to be financially strained to the point of outsourcing their call center needs overseas.
- CallAssistant guarantees that the same perfect script will be delivered the same way every time.
- No more concerns about diverse communication styles for your customers and prospects.
- Every outbound and inbound call is communicated as if your best Sales Agent is conducting the call.
- Perfect presentation yields higher warm transfers and closing rates.
- CallAssistant provides clients a significant market price advantage over U.S. domestic call centers.
- CallAssistant has hourly rates on par with Indian and Philippine call centers.
- CallAssistant will work with clients to structure performance pricing.
Compliance with Telemarketing Rules
- CallAssistant received an opinion letter from the FTC affirming that Echo™ is not a pre-recorded or ROBO call; as defined by the Telemarketing Sales Rule amendment. For further review – the following link will direct users to the official letter from the FTC, Division of Marketing Practices, which CallAssistant received on September 11, 2009: http://www.ftc.gov/bcp/telemarketing/opinion0901.pdf
- CallAssistant guarantees that all disclosures are delivered professionally each time to customers.
- All telemarketing calls are conducted by live Call Agents.
- All calls are recorded (and stored for a period of time) for our Client's compliance\training reviews.
- Company is compliant with the National Do-Not Call Registry guidelines.
- Clients are updated every 20-minutes on the status of their call campaign.
- Scripts can be updated daily and delivered within 24-hours.
- Campaign production plan is monitored daily and updated to Client by their Account Executive.
- Clients received real-time production reporting via a secured web platform.